This is a common problem for many businesses that operate within industrial, mining and construction sectors, amongst others. Read on to discover 5 top tips that promise to significantly bridge the gap between you as the supplier and your end-users.

How to Close the Gaps Between You and Your Customers

Do you wish that there wasn’t such a wide gap between you as a supplier and your customers? Solprov have been bridging the gap between suppliers and their customers for years and have the experience to identify and assist in eliminating a variety of gaps and difficulties between suppliers and customers in a variety of industries.

Whether you’re a mining supplier, construction supplier, an industrial supplier, or any other type of supplier within these fast-paced industries, it can be frustrating when the gap between you and your end user is bigger than you would like it to be.

Fortunately, here at Solprov, we have a wealth of experience in developing industry solutions for businesses within these sectors and can share our top tips for closing the gaps to make your business run more effectively.

1. Determine What Your Customers Expect

If you want to bridge the gap between you and your end users, then you need to know exactly what the latter expects. You can find this out by actively asking them, carrying out research, analysing complaints, and utilising customer panels. However, as a service supplier, you need to ensure that you are talking in terms that your clients understand. For example, if your business is in construction, when explaining solutions, you want to ensure that the client understands fully what they are agreeing to – this prevents miscommunication that could have repercussions and jeoparidise one’s business reputation.

2. Establish Quality Standards

If you want to provide a good service, then you need to focus on establishing quality standards with your customers. Make sure that you set, communicate, and reinforce these, if necessary so that your customers always receive the same high level of customer-orientated service from your business. Creating positive business relationships between you and your customers is a great way to reduce the gap as well as enhance your business’ reputation.

3. Select The Right Employees

To ensure that the above-mentioned quality service is maintained, you need to make sure that you employ the right employees to do the job. This means hiring people who are qualified and/or capable to do the job.  Having a team who understand their roles, know how to communicate with their customers and are committed to fulfilling their role to the best of their ability makes all the difference. Also, make sure that you take the time to support and develop your team so that they remain at the top of their game.

4. Experience The Journey First Hand

If you are still experiencing problems throughout the process from the start of the project to it reaching your end users, then it can be beneficial to try and experience the journey firsthand. This will help to identify any issues and find the best solutions.

5. Hire A Solutions Provider

Sometimes it is more effective to hire someone who is not involved in the day-to-day running of your business to help identify issues and make recommendations for change. A solutions provider for your specific industry can look into your business as a whole, and the process to reach the end-users and offer expert advice on how to improve the chain.

Discover Industry Solutions from Solprov Today!

As one of the leading solutions providers for the mining, industrial, agricultural, and construction industries, here at Solprov, we can help you to close the gap between you and your end users to make your business more efficient and productive.

Get in touch with our friendly and knowledgeable team here to get the ball rolling!